2003•International Journal of Human-Computer InteractionRequires access

ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors

Fiona Fui‐Hoon Nah, Kathryn M. Zuckweiler, Janet Lee‐Shang Lau

Abstract

This article reports the results of a survey of Chief Information Officers (CIOs) from Fortune 1000 companies on their perceptions of the critical success factors in Enterprise Resource Planning (ERP) implementation. Through a review of the literature, 11 critical success factors were identified , with underlying subfactors, for successful ERP implementation. The degree of criticality of each of these factors were assessed in a survey administered to the CIOs. The 5 most critical factors identified by the CIOs were top management support, project champion, ERP teamwork and composition, project management, and change management program and culture. The importance of each of these factors is discussed.

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Key concepts: Champion, Critical success factor, Enterprise resource planning, Teamwork, Business, Knowledge management, Perception, Psychology