Realizing the Promise: Government Information Systems and the Fourth Generation of Information Technology

Interoperability is more than “digital plumbing”—making sure that computers talk so that bits of data flow properly. Fundamentally, interoperability is people talking and sharing information. Sharing information reduces the “paperwork burden”on the citizen, streamlines work processes, and enriches the formulation, implementation, and evaluation of policy. Building on prior theory and research, this research has developed empirically derived, practical findings and recommendations to support thedevelopment of appropriate interoperable systems.