2009•Unpublished venueRequires access

Application of Fuzzy Comprehensive Evaluation Method in Logistics Service Quality Evaluation

Yukui Sheng, Wanlian Lan

Abstract

Outsourcing logistics business can improve core competition of enterprise. So it is of vital importance to evaluate logistics service quality. Fuzzy Comprehensive Evaluation Method is an effective method. In this paper, we take logistics company M as studying object. We construct evaluation index and mathematic model. By quantifying index and calculating, we conclude that the service quality of logistics company M is ordinary.

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Available abstract

Key concepts: Outsourcing, Fuzzy logic, Construct (python library), Quality (philosophy), Index (typography), Computer science, Integrated logistics support, Evaluation methods