2009•ScholarWorks@UMassAmherst (University of Massachusetts Amherst)Open access
ROLE CONFLICT, ROLE AMBIGUITY AND WORK-FAMILY CONFLICT AMONG UNIVERSITY FOODSERVICE MANAGERS
Bill Ryan, Jintao Ma, Minyen Cathy Ku
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Abstract
The purpose of this study was to assess the effect of role ambiguity, role conflict and work schedule on university foodservice managers’ perception of work-family conflict. It also assessed work-family conflict’s influence on university foodservice managers’ turnover intention. The results indicated that as role ambiguity and work hours worked per week increased the level of work-family conflict increased, and role ambiguity was the strongest contributor to work-family conflict. Some role conflict has a negative influence on, but too many roles can be detrimental. Work-family conflict explained about 14% of turnover intention among university foodservice managers.
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