Use and perceptions of a real time passenger information system

Abstract The use of high‐technology systems in the transport sector has increased steadily over recent years. This paper outlines the development of vehicle monitoring and control systems and their use in the public transport arena. The paper shows how one such system, that operated by Datatrak Ltd., has been adapted to provide a real time passenger information system for the RiverBus Partnership in London. The RiverBus service described in this article ceased operation in August 1993. The collapse of the RiverBus Partnership followed the financial difficulties surrounding Olympia and York, developers of Canary Wharf in London Docklands. Passenger use and perception of the system is evaluated, based on surveys of RiverBus users. This provides an evaluation of the system, and highlights the importance of introducing such systems based on user information needs and as part of the total marketing package.