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1979•Journal of Travel ResearchRequires access

Organization Development in Resort Hotel Management

Marvin Loper

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Abstract

Firms in the resort hotel industry depend on their employees to deliver quality service to their guests. This research study addressed the use of organizational development in resort hotel management. Interviews were conducted with managers who represented hotels which accounted for 65% of the available resort hotel rooms on Oahu, predominantly in the Waikiki Beach area. Results of the interviews indicate that organization development is not presently used in hotel management in Hawaii. A number of factors present in the situation are proposed which mitigate against the easy adoption of OD in the near future.

About this research paper

What this paper is about

Firms in the resort hotel industry depend on their employees to deliver quality service to their guests. This research study addressed the use of organizational development in resort hotel management. Interviews were conducted with managers who represented hotels which accounted for 65% of the available resort hotel rooms on Oahu, predominantly in the Waikiki Beach area. Results of the interviews indicate that organization development is not presently used in hotel management in Hawaii. A number of factors present in the situation are proposed which mitigate against the easy adoption of OD in the near future.

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Available abstract

Firms in the resort hotel industry depend on their employees to deliver quality service to their guests. This research study addressed the use of organizational development in resort hotel management. Interviews were conducted with managers who represented hotels which accounted for 65% of the available resort hotel rooms on Oahu, predominantly in the Waikiki Beach area. Results of the interviews indicate that organization development is not presently used in hotel management in Hawaii. A number of factors present in the situation are proposed which mitigate against the easy adoption of OD in the near future.

Key concepts: Business, Hotel industry, Hotel design, Hotel management, Marketing, Service quality, Hospitality industry, Service (business)

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