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Bank computerization and organizational innovations: the long winding road to the bank of the future

Rob Bilderbeek, Wout L. Buitelaar

Abstract

Despite increasing customer orientation and a more proactive IT policy in the services offered by Dutch banks, organizational innovation has been partial and segmented. Changes in organizational structure are complicated by the current wave of mergers between banks and insurance companies.[1]

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Key concepts: Business, Organizational structure, Organizational change, Financial services, Finance, Economics, Public relations, Management