Thomas J. Douglas, William Q. Judge
Abstract
The authors explored the relationship between the degree to which total quality management (TQM) practices were adopted within organizations and the corresponding competitive advantages achieved. T...
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The authors explored the relationship between the degree to which total quality management (TQM) practices were adopted within organizations and the corresponding competitive advantages achieved. T...
Key concepts: Competitive advantage, Quality (philosophy), Process management, Control (management), Business, Total quality management, Quality management, Operations management