2006•Unpublished venueRequires access

Usability problems

Rune Thaarup Høegh

Abstract

The result of usability evaluations is often accentuated as a distinctive input for developers to improve the usability of a software system. On the other hand developers say that many of the results from the usability evaluations are issues already known to them. This paper presents a study of usability problems as developers perceive them in their own emerging software in relation to usability problems experienced by users in a usability evaluation. The results indicate that having developers explicating their expectation on emerging software can provide a low-cost identification of problem areas, whereas a full scale usability evaluation provides specific knowledge of usability problems and their severity.

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Key concepts: Usability, System usability scale, Usability engineering, Computer science, Web usability, Usability inspection, Cognitive walkthrough, Usability lab