2010•Unpublished venueRequires access

Change Management Strategies for the Successful Implementation of Enterprise Resource Planning Systems

Trieu Thi Van Hau, Joze Kuzic

Abstract

ERP offers enormous benefits to organizations in efficiency, productivity and cost reduction. However, ERP implementations are complex, with many encountering difficulty and even failure. Change management has been identified as a critical success factor in the implementation of ERP. This study surveys twelve successful ERP implementation case studies to determine which components of change management strategies are common to successful ERP implementations. The common components identified include: effective communication, top management support, effective training/knowledge transfer, project champions, and clear systematic plans.

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Key concepts: Enterprise resource planning, Implementation, Process management, Change management (ITSM), Computer science, Productivity, Knowledge management, Critical success factor