2008•Conflict Resolution QuarterlyRequires access

Alternative dispute resolution in medical malpractice: A survey of emerging trends and practices

Susan J. Szmania, Addie M. Johnson, Margaret Mulligan

Abstract

Abstract This article summarizes the survey findings from thirteen organizations offering alternative dispute resolution (ADR) services in medical malpractice cases. We discuss the types of disputes handled, the ADR systems used, the typical case outcomes, and the staff qualifications. We also report on the challenges and successes that these ADR programs faced, including the impact of recent legislation on medical malpractice litigation. The results highlight the central role of communication in resolving conflict following unexpected medical errors.

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OpenAlex reports 40 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Key concepts: Malpractice, Dispute resolution, Medical malpractice, Legislation, Alternative dispute resolution, Political science, Business, Public relations