A normative approach to organisational performance management (OPM) in municipalities

The research on organisation performance management (OPM) in municipalities in South Africa was undertaken for the purpose of developing a perspective on the importance of its function and to argue for its inclusion in the management system of a municipality. The article emphasises the interrelationships between four themes, namely the objectives, capacity, resources and the types(s) of performance measuring instrument(s) a municipality should employ. Several aspects of municipal performance necessary for the efficient, effective and economic functioning of a municipal entity, its growth and development are explored. Among these are public participation, strategy, leadership, productivity, monitoring and evaluation of successes and failures, and importantly too, the culture of performance management and measurement. The focus of the article is on a theoretical understanding of OPM, its place and purpose, the compelling relevant local government legislation and the commitment of top managers to driving OPM institutionalisation and implementation. The evaluation of the research findings presented enough material from which to develop a normative approach to OPM for each of the four themes. Finally, the article lists suggested norms for the setting out of a normative frameworkd and accompanying strategies for the implementation and institutionalisation of OPM at municipalities in South Africa.