Competency-Based Management—An Integrated Approach to Human Resource Management in the Canadian Public Sector

With a new appreciation for the value of their employees, many organizations are moving rapidly to embrace Competency-Based Management, a relatively new approach to human resource management. Competency-Based Management involves the management of key HR activities such as staffing, learning and performance management, around a competency profile for the work to be carried out. This article describes how Service Canada, a key service delivery agency within the Canadian Federal Public Service, was able to bridge the two worlds of job analysis and competency modeling in order to successfully implement a working competency framework in a large unionized organization.