Contemporary Business Communication

I. FUNDAMENTALS OF BUSINESS COMMUNICATION. 1. Communicating in an Organization. 2. The Communication Process. II. WRITING BASICS. 3. Planning Business Documents. 4. Organizing, Composing, and Designing Business Documents. 5. Revising and Editing Business Documents. III. ORGANIZATIONAL LETTERS AND MEMOS. 6. Writing Direct Requests. 7. Writing Good-News, Goodwill, and Informative Messages. 8. Writing Bad-News and Negative Messages. 9. Writing Persuasive Messages. IV. REPORT AND PROPOSAL WRITING. 10. Planning and Researching Business Reports and Proposals. 11. Using Visual Aids in Business Reports and Proposals. 12. Organizing and Writing Short and Long Reports. 13. Organizing and Writing Short and Long Proposals. V. FORMS OF ORAL COMMUNICATION. 14. Delivering Speeches and Oral Presentations. 15. Communicating at Formal Meetings, by Telephone, and during Informal Conversations. VI. EMPLOYMENT COMMUNICATION. 16. Targeting Your Career: Writing Resumes and Cover Letters. 17. Effective Employment Interviewing. VII. COMMUNICATION CHALLENGES. 18. Communicating in a Global Marketplace. 19. The Challenge of Diversity. 20. Mastering Communication Technology. Appendix 1: Preparing Business Documents. Appendix 2: Basics of Grammar and Usage. Appendix 3: Resources for Business Communicators.