Quality Planning and Analysis: From Product Development Through Usage

1 Basic Concepts 2 Companywide Assessment of Quality 3 Quality Improvement and Cost Reduction 4 Operational Quality Planning and Sales Income 5 Quality Control 6 Process Management 7 Strategic Quality Management 8 Organization for Quality 9 Developing a Quality Culture 10 Basic Concepts of Statistics and Probability 11 Statistical Tools for Analyzing Data 12 Understanding Customer Needs 13 Designing for Quality 14 Designing for Quality--Statistical Tools 15 Supply Chain Management 16 Operations--Manufacturing Sector 17 Operations--Service Sector 18 Statistical Process Control 19 Inspection, Test, and Measurement 20 Marketing, Field Performance, and Customer Service 21 Administrative and Support Operations 22 Quality Information Systems 23 Quality Assurance Quality Audit Appendixes