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Quality Is Free: The Art of Making Quality Certain

Philip B. Crosby

Abstract

Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. Quality Is Free sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success.

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Key concepts: Quality (philosophy), Control (management), Simple (philosophy), Computer science, Operations management, Marketing, Business, Risk analysis (engineering)