AWARENESS AMONG THE PEOPLE ABOUT E-BANKING SERVICES WITH SPECIAL REFERENCE TO THE COSMOS CO-OPERATIVE BANK LTD PUNE (MAHARASHTRA)

It is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution. The following terms all refer to one form or another of electronic banking: personal computer (PC) banking, Internet banking, virtual banking, online banking, home banking, remote electronic banking, and phone banking.  PC banking and Internet or online banking is the most frequently used designations. It should be noted, however, that the terms used to describe the various types of electronic banking are often used interchangeably. E-banking is a generic term for delivery of banking services and products through electronic channels, such as the telephone, the internet, the cell phone, etc. The concept and scope of E-banking is still evolving. It facilitates an effective payment and accounting system thereby enhancing the speed of delivery of banking services considerably. This paper attempts to know the E –Banking services provided by banks to the customers, its transactions and the awareness of people about E-Banking services with special reference to Cosmos Cooperative bank Pune. It reveals the finding and suggestions for the effective implementation of E-Banking service by banks.