Sign language interpreter quality: the perspective of deaf sign language users in the Netherlands

This study explores the quality of sign language interpreters in the Netherlands from a deaf user perspective. Deaf sign language users select an interpreter according to situational factors, the interpreter’s professional skills and norms. The choice for a specific interpreter is based on a set of individual quality criteria. Results of the study indicate that consumers firstly aim to select an interpreter who will render a faithful and understandable interpretation. Further results show that the criteria vary depending on the setting, such as employment, education, and community. Lastly, the study suggests that many deaf sign language users lack awareness regarding the professional requirements of the interpreter, and also many interpreters lack insight regarding the expectations of the deaf sign language user.