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Tqm for Information Systems Management: Quality Practices for Continuous Improvement

James W. Cortada

Abstract

The quality revolution and what it means to information services an information technology strategy for quality applying an information systems quality strategy business planning and IT planning - the quality links technology's role in quality improvement world-class application development applications that support quality in an enterprise applying quality practices to IT operations personnel practices in a quality world starting the implementation of quality making quality your management process.

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Available abstract

Key concepts: Total quality management, Quality policy, Quality management, Quality (philosophy), Process management, World class, Information quality, Quality assurance