Assessing the Travel Information at Bus Stops

This article presents an assessment scale measuring the availability and quality of travel information at bus stops. It aims to advance the state of the practice for transit agencies and advocates involved in bus stop management. First the article reviews the circumstances in which travelers find the information they need to ride transit, and the special information needs of certain groups of travelers. A method for rating the information at bus stops is presented, based around the key questions that travelers attempt to answer. This tool is then applied to several case study bus stops, most of which are found to have inadequate information. Finally, obstacles to improved information at bus stops are discussed.