2012•Communications in computer and information scienceRequires access

Towards a Maturity Model for IT Service Management Applied to Small and Medium Enterprises

Renato Ferraz Machado, Sheila Reinehr, Andreia Malucelli

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Key concepts: Capability Maturity Model Integration, Information Technology Infrastructure Library, Capability Maturity Model, Service Integration Maturity Model, Maturity (psychological), LeanCMMI, IT service management, Process management

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