1993•Journal of Transport Economics and PolicyRequires access

Service Quality and Industry Structure: Concentration in the LTL Motor Carrier Industry

Dong Liu

Abstract

High concentration in the less-than-truckload motor carrier industry is examined from the perspective of the differentiated product theory. Under the condition that cost increases of high service quality are within the limits that shippers are willing to pay, only a small number of competing carriers can co-exist.

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Key concepts: Motor carrier, Business, Industrial organization, Service (business), Service quality, Quality of service, Tertiary sector of the economy, Quality (philosophy)