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2010•Eastern Mediterranean University Institutional Repository (Eastern Mediterranean University)Open access

A Comparative Study on Service Quality and Customer Satisfaction between Public Banks and Private Banks in Iran

Farzad Asgarian

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Abstract

Master of Science in Banking and Finance. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Business and Economics, Dept. of Banking and Finance, 2010. Supervisor: Assoc. Prof. Dr. Hatice Jenkins.

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Master of Science in Banking and Finance. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Business and Economics, Dept. of Banking and Finance, 2010. Supervisor: Assoc. Prof. Dr. Hatice Jenkins.

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Available abstract

Master of Science in Banking and Finance. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Business and Economics, Dept. of Banking and Finance, 2010. Supervisor: Assoc. Prof. Dr. Hatice Jenkins.

Key concepts: Customer satisfaction, Service quality, Business, Marketing, Quality (philosophy), Service (business), Epistemology, Philosophy

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