The Management of Quality Assurance

BACKGROUND OF MODERN QUALITY ASSURANCE Concepts and Definitions Assurance of Quality The Human Aspects Managerial Dimensions PLANNING AND CONTROLLING OF QUALITY Planning and Control through Statistical Data Probability and Statistics in Management Decisions The Planning Interface: Quality and Production Quality of Design: Product and Services Quality of Design: Production and Operations Quality of Design: Resources and Supplies Quality of Conformance: Inspection and Process Control Quality of Conformance: Acceptance Sampling Techniques Quality of Performance: Customer Relations and Liability MANAGING QUALITY ASSURANCE Objectives and Strategies Organization: Design and Development Quality Information Systems and Decisions Quality Cost Accounting and Performance Control Quality Program: Design and Development Quality Audit and Corrective Actions Quality Assurance in the Small Business AN EPILOGUE Management Aids for Quality Assurance Public Concern in Quality Appendices.