Re-Thinking Station Design

This article describes how railroad stations can be renovated or designed to meet the needs of the 21st century in a cost-efficient manner. Functionality is a key element in station design. Way-finding and internal movement should be clear and intuitive. Every aspect of the design must also consider safety and security. Modern designs should consider the emerging trend of promoting commerce in stations. In addition to making room for retail operations, the layout and feel of a station must promote trains as an attractive way of travel. Since increasing numbers of passengers are buying tickets over the internet or from ticket vending machines, ticket offices and counters can be allowed to evolve into information or retail points. This involves designing an open counter that is approachable and welcoming. Stations that become central to their locality and encourage spending by creating a pleasant retail environment will perform better and deliver an immediate return on investment for train operating companies.