The Small Business Handbook: The Complete Guide to Running and Growing Your Business

Running your business ** What are the vision and values of your business? * What are your vision and values? How can the business get you there? * Work on the business, not in the business. * Business planning. * Developing your managers. * Converting to a Limited Company * Learning to delegate * Monitoring your competition * Be your own competition * The board of directors * Board Meetings * The executive management team. * Executive Meetings * Growing through acquisitions * Sell your business every year! * Finance * Planning the finances of your business * Raising Finance * An accounting system * Good financial controls * Paying Staff * Paying Suppliers * Getting paid by customers * Working with your bank * Working with your accountant * Working with business angels or VC's. * VAT * Corporation Tax * Dealing with money problems * Making the most of a cash surplus * Legal Issues * Best Practice * Opportunities * The big emerging trends. * What business are you really in? * What are your markets trends? * Developing your products and services. * Using new technology. * Adding services to products. * Be the best in the world - going global. * What is your 'edge'? * Staff * Identifiying your need for staff * Recruiting People * Managing People * Retaining People * Motivating people * Incentivising people * Promoting People * Preventing People Problems * Handling People Problems * Developing People * Legal Issues * Best practice * Customers * Finding new Customers * Persuading them to buy from you * Satisfying your customers * Keeping your customers * Doing more business with your customers * Serving your customers by Mail Order * Serving your customers over the Internet * Serving customers outside the UK * Legal Issues * Best Practice* Suppliers * Finding suppliers * Selecting suppliers * Appointing suppliers * Working with your suppliers * Handling problems with your suppliers * Dealing with suppliers outside the UK * The next stage: partnership * Legal Issues * Best Practice * Resources * Property * Machinery * Furniture * Telecoms * IT * E-commerce * Vehicles