2003•Unpublished venueRequires access

Demand Management Best Practices: Process, Principles, and Collaboration

Colleen Crum, George E. Palmatier

Abstract

IntroductionPart I: Fundamentals of Demand ManagementWhat Is Demand Management? Is Demand Management Worth the Effort? Principles of Demand Planning Principles of Communicating Demand Principles of Influencing Demand Prioritizing and Managing DemandPart II: Issues and Techniques Multiple Views of Demand The Human Quotient Planning Strategies for Managing Uncertainty Performance Measurements Role of TechnologyPart III: Collaboration, Consensus, and Integration Demand Collaboration Demand Consensus and Integration Index

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Key concepts: Demand management, On demand, Demand forecasting, Process (computing), Supply and demand, Demand patterns, Process management, Business