2007•Transport Research ForumRequires access

Customers' perceptions of metropolitan train services in Melbourne

Amirthalingam Thevathasan, Balasingham Balachandran

Abstract

Public transport is an important element in solving the problems of greenhouse gas emissions and traffic congestion. The public transport industry is focused on providing and improving public transport services in Melbourne in order to increase passenger numbers and address these and other problems. This study examines the public's perceptions of train service in Melbourne to contribute to developing solutions to improve public transport services. (a) For the covering entry of this conference, please see ITRD abstract no. E216058.

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Key concepts: Metropolitan area, Public transport, Transport engineering, Traffic congestion, Passenger transport, Order (exchange), Business, Service (business)