Laurie Joan Aron
Abstract
SUBTITLE: AS TRANSPORT BUYERS DEMAND FLEXIBLE AND RESPONSIVE SERVICE FROM THEIR CARRIERS, THE RAILS SEEM ROOTED IN THE OLD WAY OF DOING BUSINESS: THEY SAY THEY'RE WORKING ON CONSISTENT, RELIABLE SERVICE, AND INSIST THE RECENT MEGA-MERGERS WILL IMPROVE CUSTOMER SERVICE AND REDUCE RATES, BUT, ARE RAIL BUYERS BUYING THAT LINE? -- HERE'S THE INSIDE TRACK.
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SUBTITLE: AS TRANSPORT BUYERS DEMAND FLEXIBLE AND RESPONSIVE SERVICE FROM THEIR CARRIERS, THE RAILS SEEM ROOTED IN THE OLD WAY OF DOING BUSINESS: THEY SAY THEY'RE WORKING ON CONSISTENT, RELIABLE SERVICE, AND INSIST THE RECENT MEGA-MERGERS WILL IMPROVE CUSTOMER SERVICE AND REDUCE RATES, BUT, ARE RAIL BUYERS BUYING THAT LINE? -- HERE'S THE INSIDE TRACK.
Key concepts: Subtitle, Track (disk drive), Service (business), Business, Marketing, Line (geometry), Customer service, Telecommunications