The 90-day ISO 9000 manual implementation guide : 1994 ISO 9000 standards update

ISO 9000: Basics Book 1. What Is ISO 9000 and Why Is It Needed? Development of Standards How Was ISO 9000 Developed? International Aspects of ISO 9000 The ISO 9000 Forum ISO 9000 Adoption International Standards Application Regulation of Products for Sale in the European Community ISO 9000/IEC Guide 25 European Community Product Safety and Liability Directives Quality System Registration European Accreditation of Certification European Organization for Testing and Certification The European Organization for Quality The European Committee for Quality Systems and Certification European Network for Quality Systems Assessment and Certification Agreements between the European Community and Other European Countries The ISO 9000 Standard and Non-European Countries ISO 9000 Standards for the United States Benefits vs. Cost of ISO 9000 Selecting the Registrar Costs of Registration The Role of Consultants in ISO 9000 Registration 2. Quality Concepts Contributing to the ISO 9000 Standard History of Quality Control Systems Quality in a Craft Society Quality in the Mill Beginnings of Quality Control The Quality Improvement Era Aspects of ISO 9000 Implementation Quality Cost Quality as a System Product Design Quality Culture Total Quality Control: The Ishikawa Approach What Is Quality Control? The Quality Thought Revolution Knowing True Quality Expressing the Quality The Quality Circle Why Did Zero Defects Fail? Financial, Performance, and Quality Audits: A Comparison of Similar Approaches ISO 9000 and Management by Objectives 3. Applying the Quality Sciences to ISO 9000 How Does Quality Apply? Quality in Business Quality Organization Business Modeling Inputs Transformation Output Quality Organization as the Feedback Measure Defining the Service Service Analysis: A Telemarketing Example Dilemma of Inexact Definitions Risk Evaluation Criteria Characteristic Parameters Application Defining the Process Organizational Chart Procedural Flow Diagrams Procedural Analysis Procedural Flow Diagrams and ISO 9000 Problem Solving Inspection and Testing, Calibration, and Quality Records Inspection and Testing Calibration Quality Records Management Responsibility, Auditing, Corrective and Preventive Action 4. Quality Beyond ISO 9000 Common Issues Problems in Implementing Quality Theory Terminology Comments on Quality Standards Standard for Total Quality Management 0 Introduction 1 Scope, Purpose, and Application 2 Normative References 3 Definitions 4 Management Leadership 5 Quality Information System and Results 6 Utilization of People 7 Customer Needs Identification 8 Service, Process, and Product Development 9 Operations 10 Quality Improvement Index