Criteria for Supporting Change in Information Systems

All organizations have an information system. An information system is all that which contribute to the distribution within an organization, and without the information system, the organization would not survive. Despite this, work with changing or constructing information systems often end up with suboptimal results. In recent scientific articles, and within profession-specific newspapers, the figures on how many such project end up as failures range between 70 and 80 percent. One source of problems with information systems work is deficiencies of the governance of the change processes. Further, many methods applied to information systems work are in fact software systems method and may thus be suspected to miss important aspects of the information system. In this thesis I have studied approaches for supporting the information systems development process. These approaches have all included trying to find aspects of the information system and trying to measure, simulate or in other ways asses them in order to get an overview of where effort has to be added in the development process.The results of the thesis include recommendations surrounding the simulations of such aspects, as well as a model where the aspects have been formulated into criteria for information system evaluation. The CISE model (Criteria for Information Systems Evaluation) is the main product, and it is available to useas a checklist during information systems work.