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Business process benchmarking: finding and implementing best practices

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Abstract

Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results.

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OpenAlex reports 310 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Key concepts: Benchmarking, Best practice, Process (computing), Process management, Computer science, Business, Business process, Management