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2023•Edward Elgar Publishing eBooksRequires access

Timely notice of complaints

Elisabetta G. Rosafio, Michele M. Comenale Pinto

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Abstract

Article 31 sets out (i) the consequences of the person entitled to delivery receiving checked baggage or cargo without complaint; (ii) the time limits for lodging a complaint in case of damage or delay to checked baggage or cargo; and (iii) the form and procedure for making a complaint. It also sets out the consequences of submitting a complaint after the specified time limits.

About this research paper

What this paper is about

Article 31 sets out (i) the consequences of the person entitled to delivery receiving checked baggage or cargo without complaint; (ii) the time limits for lodging a complaint in case of damage or delay to checked baggage or cargo; and (iii) the form and procedure for making a complaint. It also sets out the consequences of submitting a complaint after the specified time limits.

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Method / approach

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Available abstract

Article 31 sets out (i) the consequences of the person entitled to delivery receiving checked baggage or cargo without complaint; (ii) the time limits for lodging a complaint in case of damage or delay to checked baggage or cargo; and (iii) the form and procedure for making a complaint. It also sets out the consequences of submitting a complaint after the specified time limits.

Key concepts: Complaint, Notice, Operations research, Business, Engineering, Law, Political science

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