Service evaluation of urban public transportation in Baghdad City

Public transport performance is an important tool for users and operators. It generally allows them to verify whether the service is provided efficiently and effectively, identify areas where performance improvement may be needed, ensure that the community and users are satisfied; and support decision-making. In this research, the public transport routes located in different areas in Baghdad were studied. Public transport lines are used daily by people because they pass through vital areas and serve all passengers, students, employees, and others for several purposes. Data were taken on different days and at peak hours for four routes. The service level of public transport relied upon Transit Cooperative Research Program (TCRP) Report 100 scales was adopted to determine the level of service for each route. The most important problems faced by each line were identified, and based on these problems, appropriate solutions were proposed as they are important lines that serve a large group of people.