1993•Journal of Information TechnologyRequires access

Moving from An Executive Information System to Everyone's Information System: Lessons from a Case Study

Frederick P. Wheeler, Shyh‐Ho Chang, R. J. Thomas

Abstract

The history of a major steel company's executive information system (EIS) is reported from its inception in 1984, through its demise as a system for top management, to its transformation in 1991 as a strikingly successful information system for all managers and administrative staff. This case has significant implications for all those who are interested in providing technical support to top decision-makers. It also has important lessons for any organization that has an EIS or that is planning to implement the current generation of EIS technology.

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Key concepts: Executive information system, Strategic information system, Information system, Demise, Management information systems, Soft systems methodology, Knowledge management, Process management