2004•Unpublished venueRequires access

Introduction to the outsourcing of information systems minitrack

B.A. Aubert, W.L. Currie, S. Rivard

Abstract

Management concerns regarding the outsourcing of information systems services have become more complex. Companies are signing more outsourcing deals, and increasingly relying on more than one supplier for their services. This means that the management of the outsourcing relationships gains complexity as well. Market observation suggests that the outsourcing market continues its growth. Contracts are awarded continuously and research indicates that companies are expanding the range of IT services they outsource. Moreover, offshore outsourcing is gaining momentum and is raising several new issues for managers.

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Key concepts: Outsourcing, Knowledge process outsourcing, Offshore outsourcing, Business, Global information system, Industrial organization, Information system, Business administration