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Detection of Strategies in IT Organizations through an Integrated IT Compliance Model

Antonio Folgueras Marcos, José Carlos Alva Tello, Belén Ruíz‐Mezcua, Ángel García-Crespo

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Abstract

In the past few years, many frameworks and standards have been developed to cover different aspects of IT to provide best practices, such as COBIT, ITIL, CMMI, ISO/IEC 20000, ISO/IEC 38500 and ISO/IEC 27000, and improve IT governance and IT service management in organizations. This research presents how self-assessments for IT standards improve significantly the strategic and tactical evaluation of IT requirements. Self-assessments measure the state of an organization in relation to experts’ recommendations of a specific framework. As a result of the number and excellence of the current standards, the authors propose a Compliance Model (MOPLACO) that uses, as a starting point, a combination of self-assessments and standards to plan the early strategic and tactical stages of the IT departments.

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What this paper is about

In the past few years, many frameworks and standards have been developed to cover different aspects of IT to provide best practices, such as COBIT, ITIL, CMMI, ISO/IEC 20000, ISO/IEC 38500 and ISO/IEC 27000, and improve IT governance and IT service management in organizations. This research presents how self-assessments for IT standards improve significantly the strategic and tactical evaluation of IT requirements. Self-assessments measure the state of an organization in relation to experts’ recommendations of a specific framework. As a result of the number and excellence of the current standards, the authors propose a Compliance Model (MOPLACO) that uses, as a starting point, a combination of self-assessments and standards to plan the early strategic and tactical stages of the IT departments.

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Available abstract

In the past few years, many frameworks and standards have been developed to cover different aspects of IT to provide best practices, such as COBIT, ITIL, CMMI, ISO/IEC 20000, ISO/IEC 38500 and ISO/IEC 27000, and improve IT governance and IT service management in organizations. This research presents how self-assessments for IT standards improve significantly the strategic and tactical evaluation of IT requirements. Self-assessments measure the state of an organization in relation to experts’ recommendations of a specific framework. As a result of the number and excellence of the current standards, the authors propose a Compliance Model (MOPLACO) that uses, as a starting point, a combination of self-assessments and standards to plan the early strategic and tactical stages of the IT departments.

Key concepts: COBIT, Capability Maturity Model Integration, Information Technology Infrastructure Library, Process management, ITIL security management, IT service management, Information security management system, Capability Maturity Model

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