2013•Unpublished venueRequires access

A Job Training Report as a Customer Service Staff at PT. Angkasa Pura I Juanda International Airport Surabaya from January 15th-February 15th 2013

Sylvia Anita P

Abstract

Juanda International Airport is one of the branches of PT. Angkasa Pura I (Persero) which is located in Sidoarjo, the third-largest and the third-busiest airport in Indonesia after Soekarno-Hatta International Airport and Ngurah Rai International Airport. One of the important elements in airport is the customer service. Customer service provides best services and information to the passengers and visitors, such as: flight schedules, facilities, and inquiries. Providing good service is a must for a customer service staff, in order to build cutomer's satisfaction.

About this research paper

What this paper is about

Why it matters

A significance statement is not available in the OpenAlex record.

Key contribution

A contribution statement is not available in the OpenAlex record.

Method / approach

Method details are not available in the OpenAlex metadata.

Main findings

Findings are not separately available in the OpenAlex metadata.

Limitations

Limitations are not available in the OpenAlex metadata.

Applications

Application details are not available in the OpenAlex metadata.

Available abstract

Key concepts: International airport, Business, Customer service, Service (business), Order (exchange), Customer satisfaction, Marketing, Operations management