2021•International Journal of Hospitality ManagementRequires access

The effects of service climate and internal service quality on frontline hotel employees’ service-oriented behaviors

Meizhen Lin, Qian Ling, Yanling Liu, Rong Hu

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Key concepts: Service guarantee, Service design, Business, Service provider, Service level objective, Service product management, Service quality, Service (business)

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The effects of service climate and internal service quality on frontline hotel employees’ service-oriented behaviors — Research Paper | ScholarLens