Perception of Nursing Care among Patients at SRM General Hospital, Kattankulathur, Kancheepuram District

Background: An significant point that reflects on the understanding of the standard of treatment renderedby the patient is healthcare service. Measuring the experience of nursing care patients can be helpful inimproving the quality of nursing services by encouraging the setting of treatment standards and measuringboth patient outcomes and quality perceptions.Objectives: The primary aim of this study was to define the understanding of quality nursing care by thepatient.Method: To assess patients’ understanding of the quality of nursing care in medical wards and surgicalwards of a selected hospital, a cross-sectional descriptive research design was used. A total of 100 patientsparticipated in the study using a purpose-based sampling methodology based on inclusion criteria, such asadult medical and surgical patients 18 years of age or older who spent at least 3 days or more in the hospital.The satisfaction of patients with the quality of nursing care (PSNCQQ) questionnaire, a standardisedinstrument, was used to assess the perception of the quality of nursing care by patients.Result: The report showed 89 percent of high-quality care, 11 percent of decent quality nursing care and 0percent of low-quality nursing care. The great benefit for members of the health care team is enhancing thestandard of nursing care according to the understanding of the patient. The primary source of the health carescheme is providing high quality nursing care.Conclusion: The results showed that nurses should inform patients about the application and protocol andprovide sufficient condition, diagnosis and treatment descriptions to ensure patient satisfaction and highquality nursing care.