Strategy options for paratransit business development and service improvement

Given the significant challenges to large-scale paratransit replacement identified earlier in this book, it is evident that Sub-Saharan African cities are likely to depend, for decades to come, on paratransit modes. This chapter explores some new directions taken by paratransit in the case cities, and considers potential strategies for developing paratransit businesses and improving the availability and quality of their service. At times these strategies are driven by the paratransit operators themselves, and at others by the relevant local or national authorities. Some are in early stages of implementation, so their usefulness is not yet fully understood. All, however, serve to demonstrate the dynamism and innovation potential of the paratransit sector.