The Role of Self-Efficacy and Social Support in the Relationship between Emotional Labor and Burn out, Turn over Intention among Hospital Nurses

투 고 일: 2009년 10월 1일 수 정 일: 2009년 10월 20일 심사완료일: 2009년 12월 17일 Abstract Purpose: The purpose of this study was to investigate the role of Self−efficacy and Social Support in the emotional labor among hospital nurses. Method: Data was collected from 389 nurses in 3 general hospitals by means of structured questionnaires. Data was analyzed with descriptive statistics, Pearson's correlation coefficient and hierarchial multiple regression using the SPSS 14.0 program. Result: (a) self−efficacy of hospital nurses had no significant moderating and mediating effects between emotional labor and burn out, turn over intention. (b) Social support of hospital nurses had significant mediating effects between emotional labor and burn out, turn over intention. However, social support did not show moderating effects. Conclusion: Social support was a more important predictor of emotional labor than self−efficacy of hospital nurses. This finding suggests the importance of social support to increase hospital nurses psychological well−being and development of organization.