Information Overload and Interaction Overload as Two Separate Attributes of Information Overload Syndrome

Information overload syndrome has been recognized as a widespread problem in enterprises. Despite the profound research on information overload syndrome, there has rarely been research that empirically and separately identifies two important attributes of information overload syndrome, information overload and interaction overload. In this paper, the empirical research with survey data identifies information overload and interaction overload separately and measures some other factors that may correlate to them differently. The research results indicate that information overload and interaction overload may be identified separately, and there are factors that may correlate to them differently. Such results will help the entrepreneurs for better management practice, especially to alleviate information overload syndrome in an enterprise in different ways corresponding to whether the syndrome is from information overload or interaction overload.