QUALITY MANAGEMENT SYSTEM IN CONSTRUCTION: A REVIEW

Generally, the quality management system is designed to ensure that the organizations make adequate effort to achieve the level of quality required by the customer. Achieving these quality levels will contribute to greater customer satisfaction, which is crucial to maintaining long-term success for construction firms. ISO 9001 Quality Management System is one of the ISO 9000 standards set that includes a collection of instructions on how to set up a quality management system for processes that impact their goods or services. Despite reports that construction organizations enjoyed the great benefits of being an ISO 9000 certification are literally proven, the main goal of Quality management system implementation, namely achieving customer satisfaction in project management, is still broad. Enhanced management & work efficiency of the organization as the most important benefit from system implementation while the most significant issue is lack of knowledge of the system among the employees. To solve these implementation challenges, preparation and audit (internal and external) need to be improved.