2020•Unpublished venueOpen access

Root Cause Analysis using Cause and Effect Diagram to Identify Application Requirement

Riya Widayanti, Siti Afifah, Budi Tjahjono, Agung Mulyo Widodo

Abstract

One of the ways to solve a problem is to identify the problem and its causes using root cause analysis method. The main problem discussed in this research is the ineffective business process used to handle service order from a customer. The method used in identifying the problem and finding the solu

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Key concepts: Root cause analysis, Root cause, Ishikawa diagram, Computer science, Root (linguistics), Process (computing), Order (exchange), Common cause and special cause