2016•Unpublished venueRequires access
International Service Management
Abel Adekola, Bruno S. Sergi
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Abstract
International service management has become a top priority in today’s society as organizations realize the importance of customer service. With new technological advancements, organizations are learning how easy it is for services to cross international borders to deliver their products to other customers. Organizations are learning that if they do not take care of their customers, both internally and externally, their business will not succeed.