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2019•Proceedings of the 4th International Conference on Smart City ApplicationsRequires access

The digitalization of the supply chain management of service companies

Badr Bentalha, Aziz Hmioui, Lhoussaine Alla

Open publisher page 30 citations

Abstract

Supply Chain Management (SCM) was born and developed first in an industrial context. In the field of services, little research has addressed the issue of the company's SCM. According to [1] "service logistics is an approach that stabilizes and guarantees the continuity of flows: it is then oriented more towards the service provided than towards reducing traffic costs". The SCM of services is of increasing interest to companies facing strong competition, market globalization and rapid changes in information and communication technologies. This evolution has led to a rapid integration of new digital practices in this field.

About this research paper

What this paper is about

Supply Chain Management (SCM) was born and developed first in an industrial context. In the field of services, little research has addressed the issue of the company's SCM. According to [1] "service logistics is an approach that stabilizes and guarantees the continuity of flows: it is then oriented more towards the service provided than towards reducing traffic costs". The SCM of services is of increasing interest to companies facing strong competition, market globalization and rapid changes in information and communication technologies. This evolution has led to a rapid integration of new digital practices in this field.

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OpenAlex reports 30 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Supply Chain Management (SCM) was born and developed first in an industrial context. In the field of services, little research has addressed the issue of the company's SCM. According to [1] "service logistics is an approach that stabilizes and guarantees the continuity of flows: it is then oriented more towards the service provided than towards reducing traffic costs". The SCM of services is of increasing interest to companies facing strong competition, market globalization and rapid changes in information and communication technologies. This evolution has led to a rapid integration of new digital practices in this field.

Key concepts: Business, Supply chain, Context (archaeology), Supply chain management, Service (business), Competition (biology), Industrial organization, Globalization

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