ДОСЛІДЖЕННЯ ЯКОСТІ ОБСЛУГОВУВАННЯ ПАСАЖИРІВ НА АВТОБУСНОМУ МАРШРУТІ №240 МІСТА ОДЕСИ

Studying subject in the article is quality of transport service of passengers on the bus route № 240 in the Odessa city. The purpose is to assess the quality of transport service of passengers on the bus route № 240 in Odessa city, the main base of which is the results of passenger traffic surveys of buses on the route, and the choice of measures aimed at improving the efficiency of the route. Research problems: analysis of existing approaches to assessing the quality of public transport passenger services; selection and justification of approaches to research the demand for the movement of passengers by public transport; development of methods for conducting passenger traffic surveys of buses on the route; determination of selected parameters of passenger transport service quality; development of measures to improve the quality of transport services for passengers on route № 240. The following results are received: the main approaches to assessing the quality of transport services for passengers by public transport were analyzed, as well as the regulatory framework in this area; a methodology has been developed and the results of passenger traffic surveys of buses on the route are presented; the main parameters of the quality of transport service for passengers on the route were calculated (average trip distance, the coefficient of uneven passenger traffic, the coefficient of dynamic use of the bus capacity, transport work, traffic regularity, waiting time), on the basis of which measures were proposed to improve the efficiency of the route. Conclusions. The developed methodology for carrying out passenger traffic surveys of passenger service quality makes it possible to obtain baseline data for further determining and calculating the parameters of the quality of service on the route: the regularity of buses, the coefficient of use of vehicle capacity, the average trip distance, the shift coefficient, the coefficient of uneven passenger traffic, the waiting time. To improve the quality of passenger service on the route, it is proposed to reduce the interval of buses to 9 minutes, which will lead to the need to purchase two additional buses with a capacity of 50-60 passengers.