The impact of role conflict, physical environment, work-load, work-life balance and job security on employee's job satisfaction among staffs at claims department of insurance company in Kuala Lumpur

Job satisfaction in regards to one’s feeling or state of mind regarding nature of their work. Job can be influenced by variety of factors like quality of one’s relationship with their supervisor, quality of physical environment in which they work, degree of fulfilment in their work, etc. Job stress becoming a major issue in affecting job satisfaction of an individual in the workplace. This research was done to evaluate the impact of job stressor on employee’s job satisfaction among staffs in claims department of insurance company in Kuala Lumpur. The objective of this research is to determine the main job stressor, level of job satisfaction and relationship between job stressor on job satisfaction among mong staffs’ in claims department of insurance company in Kuala Lumpur. Total 290 questionnaires were completed by claims assessors from three different insurance company. Data were then gathered and analysed using Statistical Package for Social Science (SPSS) version 18. This study reveals that all five variables of job stressor, namely role conflict, physical environment, workload, work-life balance and job security are significantly correlated with job satisfaction. A positive correlation exists between the physical environment and job satisfaction, which R= 0.165, p=0.031 as well as the job security and job satisfaction which R= 0.526, p=0.000. Certainly role conflict, work life balance and workload have a negative correlation with the job satisfaction which are R= -0.283, p=0.000, R= -0.791, p=0.000 and R= -0.732, p=0.000 respectively. This study also shows that Claims Department staff generally has average level of job satisfaction, since mean, median and mode for job satisfaction are, 3.642, 4.000 and 5.00 respectively. For the recommendation, future researcher may perform qualitative studies either with the same variables or different variables, within different settings or sectors (such as education sector, health sector, military departments etc. As a conclusion of this research, job stressors plays a major role in job satisfaction and it is essential for successful firm since there is a significant relationship between job stress and the job satisfaction.