E-GOVERNANCE – ``A TOOL FOR CITIZEN CENTRIC GOVERNANCE’’ : IMPEDIMENTS IN IMPLEMENTATION IN INDIA

Governance is meant for the common good of the citizens. Good governance must ensure free and fair interaction between the administration and the public. In essence, people centric systems shall be put in place instead of citizens adjusting to the bureaucratic institutions and practices. Electronic Governance (E-Governance) is a way forward in this direction. The advances in Internet and digital technologies are used for developing `Citizen Centric’ systems. E-governance encompasses each and every gamut of Government. E-Governance has two major components i.e. technical infrastructure and the willingness to change. It is both digital and mental service. The basic objective of E-Governance is to providemaximum comfort to the citizens at low Cost, Efficient, in Transparent manner with Less effort.Payment of Electricity and water bills, property taxes through internet and E-Service Centers is one of the key feature of the E-service. This has resulted in not only saving lot of time for the people but also reduction in Corruption levels. E-Governance also resulted in enhancement of transparency across various departments. However, E-Governance in India is yet to come of age. The associated problems like illiteracy, lack of knowledge of English language, Lack of E-Security, poor internet access in rural and remote areas, high cost for initial set up etc.are coming in the way of implementation of e-Governance.This literature review focuses on various forms of E-Governance in India and impediments in implementations and strategies to overcome them.